Return and Exchange Policy

You can return or exchange items purchased from the Beba online store within 14 calendar days of receiving your order.

Exchanges and returns of items in proper condition are only possible if:

  • The item is in its original condition.
  • All accompanying tags and labels are intact.
  • The item has not been used.

Possible Return Methods

Return via “Nova Poshta”
Returns are processed according to the “Nova Poshta” shipping rates.
Important:

  • If the recipient’s details are incorrect, we cannot guarantee delivery to our warehouse.
  • When returning an item, include the purchase receipt and a completed return request form (provided by the manager upon request).

Return Costs:
All expenses related to the return/exchange of items in proper condition are borne by the customer.

Conditions for Accepting Returns

  • The item must retain its consumer properties and original appearance (no signs of wear, with original tags and labels intact).
  • To submit a return request, send the item along with the completed return form.

Refund Timeframe

Refunds for returned items are processed within 10 business days after the item is received at our warehouse along with the completed return form. The funds will be refunded to the bank card specified in the return form.

Returns for Defective or Incorrect Items

If you receive a defective item, an incorrect item, or an item in the wrong size:

  • The item must be returned in its original packaging with all accompanying labels.
  • We cover the shipping costs for returning defective items. To do so, provide the shipping receipt along with the completed return request form.

Non-returnable Items

According to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994, No. 172, certain categories of items cannot be returned or exchanged. These include:

  • Bodysuits.
  • Underwear.
  • Other items specified by law.

How to Submit a Return or Exchange Request

  1. Contact our manager via phone or email.
  2. Obtain the return request form.
  3. Send the item along with the completed return form and purchase receipt to the address provided by our manager.

If you have any questions, please contact us:

We are always happy to help!